The following links point to various white papers and research notes Glenn wrote over the years. There are many more, but they need to be located and properly referenced.
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Papers published by Forrester Research
Date | Title |
xx-Apr-2009 | Inquiry Spotlight: Network Management, Q1 2009 |
xx-Apr-2009 | Knocking the NOC: The New Operations Center |
08-Oct-2009 | Inquiry Spotlight: ITIL, Q4 2008 |
25 Sep 2008 | Managing The IT Management Software Portfolio |
30 Jun 2008 | A Federated CMDB Remains Distant, But Start Now |
Independently Published Papers
Date | Title |
09 Jul 2005 |
Adapting Performance Management: A Business Perspective (white paper written for NetQoS) |
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Papers published by EMC Corporation
Date | Title |
11 Jul 2007 | Pragmatic ITIL Process Automation |
11 Jul 2007 | Automating ITIL Process Execution |
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Papers published by META Group
Date | Title |
16 Mar 2005 | Event and Service Impact Management: Managing IT for the Business (white paper written for BMC Software) |
29 Sep 2004 | Application Management: Clarifying the Definition |
26 Mar 2004 | Managing VoIP and IP Telephony |
24 Feb 2004 | Offshore Management Service Providers |
04 Feb 2004 | Route Analytics Enrich Technology Relationships |
30 Jan 2004 | The Expanding Operational Maturity Gap |
08 Oct 2003 | Business Perspective Management Views |
26 Sep 2003 | Optimizing Infrastructure and Application Performance |
9 Jun 2003 | Command Centers: Consolidating Incident Management |
5 Jun 2003 | Performance Monitoring versus Performance Analysis |
13 May 2003 | Inevitability of Operational Automation |
26 Feb 2003 | Hyperdistributing Management Technology |
27 Dec 2002 | Secure DMZ Infrastructure Management |
02 Dec 2002 | Network Configuration Management |
22 May 2002 | Capacity Planning in a Distributed World |
13-Nov-2001 | Appliances Simplify Management |
16-Aug-2001 | Infrastructure Organisms: Automating Management Feedback |
Updated: 24-Oct-2008