The following links point to various white papers and research notes Glenn wrote over the years. There are many more, but they need to be located and properly referenced.

Papers published by Forrester Research

Date	Title
xx-Apr-2009	Inquiry Spotlight: Network Management, Q1 2009
xx-Apr-2009	Knocking the NOC: The New Operations Center
08-Oct-2009	Inquiry Spotlight: ITIL, Q4 2008
25 Sep 2008	Managing The IT Management Software Portfolio
30 Jun 2008	A Federated CMDB Remains Distant, But Start Now

Independently Published Papers

Date	Title
09 Jul 2005	Adapting Performance Management: A Business Perspective (white paper written for NetQoS)

Papers published by EMC Corporation

Date	Title
11 Jul 2007	Pragmatic ITIL Process Automation
11 Jul 2007	Automating ITIL Process Execution

Papers published by META Group

Date	Title
16 Mar 2005	Event and Service Impact Management: Managing IT for the Business (white paper written for BMC Software)
29 Sep 2004	Application Management: Clarifying the Definition
26 Mar 2004	Managing VoIP and IP Telephony
24 Feb 2004	Offshore Management Service Providers
04 Feb 2004	Route Analytics Enrich Technology Relationships
30 Jan 2004	The Expanding Operational Maturity Gap
08 Oct 2003	Business Perspective Management Views
26 Sep 2003	Optimizing Infrastructure and Application Performance
9 Jun 2003	Command Centers: Consolidating Incident Management
5 Jun 2003	Performance Monitoring versus Performance Analysis
13 May 2003	Inevitability of Operational Automation
26 Feb 2003	Hyperdistributing Management Technology
27 Dec 2002	Secure DMZ Infrastructure Management
02 Dec 2002	Network Configuration Management
22 May 2002	Capacity Planning in a Distributed World
13-Nov-2001	Appliances Simplify Management
16-Aug-2001	Infrastructure Organisms: Automating Management Feedback

Updated: 24-Oct-2008